Process Improvement

Systematically reducing waste and cycle time in operations (Lean, Six Sigma).

Cawan's Shoes 'Order-to-Ship Lean' program (Value-Stream Map, 2025): • Baseline order-to-ship: 5.2 days, of which only 6 hours (5%) was value-added work. • Waste identified: 18-hour wait for warehouse allocation, 22 hours for QC batching, 30 hours for carrier pickup windows. • Fixes: real-time allocation engine, in-line QC (kill batching), daily carrier pickup contract with FedEx. • After: 1.9 days order-to-ship (−63%), on-time-in-full 87% → 96%. • Financial impact: $3.4M annual working-capital release + $1.1M expedited-shipping savings + measurable NPS lift (+5 points).