CFO Paradigm · Example company: Cawan's Shoes
People, Tech & Ops

Operational Data

What it means

Data about how the business runs — production, logistics, service.

Why it matters

Where efficiency and quality problems actually live.

How to calculate — with Cawan's Shoes

Cawan's Shoes operational KPIs — 3 factories, 2 DCs, 2,400 stores: • Vietnam factory (Ho Chi Minh): OEE 78% (world-class 85%), 8.4M pairs/yr, first-pass yield 96.2%, defect rate 0.38%. • China factory (Dongguan): OEE 82%, 11.2M pairs/yr, defect rate 0.29% — best-in-network. • Indonesia factory: OEE 71% (start-up phase), 3.1M pairs/yr, ramping. • Distribution: Memphis DC on-time-in-full 96%, Rotterdam DC 94%. • Store ops: sell-through 68% at full price, size-out-of-stock 4.2% (target <5%), shrink 1.1% of sales. • Sustainability: 34% recycled material by weight in 2025 line, water-use per pair down 22% since 2022.

What's at stake if you ignore this

No ops data = flying blind on the shop floor.